At Pridea Sales & Lettings we take service standards seriously and are committed to providing a professional service to all our clients and customers. We understand that sometimes, things go wrong. When this happens we need you to tell us so we When something goes wrong, we need you to tell us about it so we can improve our standards.
We are members of The Property Redress Scheme and are bound by their Code of Practice.
If you have a complaint, please put it in writing including as much detail as possible to the relevant Department Manager. We will acknowledge reciept of your complaint within 3 days and respond with our viewpoint within 14 days.
If you feel your complaint has not been resolved or you remain dissatisfied with the response. Please write to the Business Manager as listed below explaining your reason you are not happy with our response.
Miss Clair Foster
Pridea Sales & Lettings
375 High Street
The business manager will conduct a full investigation and respond with a final viewpoint within 14 days.
If you feel the complaint has still not been resolved you maybe able to raise your complaint with the Property Redress Scheme;
Property Redress Scheme